Privacy Policy
Your privacy matters to us. Here is how B Well Health Clinic collects, uses, and protects your personal information.
Introduction
B Well Health Clinic (“B Well”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our clinic, use our website at bwellhealth.co, or contact us via WhatsApp or phone.
By using our services, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information to provide you with quality healthcare services:
- Full name, age, gender, and date of birth
- Contact details — phone number, email address, and residential address
- Medical history, symptoms, diagnoses, prescriptions, and lab results
- Appointment details and visit records
- Payment information (amount paid; we do not store card details)
- Communications sent to us via WhatsApp, email, or phone
- Website usage data such as IP address, browser type, and pages visited
How We Use Your Information
The information we collect is used solely for legitimate healthcare and operational purposes:
- To provide medical consultation, treatment, and follow-up care
- To schedule and manage your appointments
- To maintain accurate and up-to-date patient records
- To send appointment reminders or health-related updates
- To process payments and issue receipts
- To improve our services and website experience
- To comply with legal and regulatory requirements
Sharing of Information
B Well Health Clinic respects your confidentiality. We do not sell, trade, or rent your personal information to any third party. Your information may only be shared in the following limited circumstances:
- With specialist doctors or laboratories when required for your treatment, with your knowledge
- With government or regulatory authorities when required by law (e.g. notifiable diseases)
- In a medical emergency where sharing information is necessary to protect your life
- With trusted service providers who assist in clinic operations, under strict confidentiality agreements
Medical Records and Confidentiality
All patient medical records are treated with the highest level of confidentiality in accordance with Indian healthcare regulations and ethical medical practice standards.
- Records are accessible only to authorised clinical staff involved in your care
- Physical records are stored securely at our clinic premises
- Digital records are protected with access controls and encryption
- You have the right to request access to your own medical records at any time
Website and Cookies
Our website bwellhealth.co may collect basic usage data to help us understand how visitors use our site. This may include:
- Pages visited and time spent on each page
- Device type, browser, and operating system
- IP address and approximate location
- Referral source (how you found our website)
This data is collected in aggregate and is not linked to your personal identity. You may disable cookies through your browser settings, though this may affect some website functionality.
Data Security
We take the security of your personal and medical information seriously. We have put in place appropriate physical, electronic, and administrative measures to safeguard and protect your data from unauthorised access, disclosure, alteration, or destruction.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive communications.
Your Rights
As a patient and user of our services, you have the following rights regarding your personal information:
- Right to access your personal and medical records
- Right to request correction of inaccurate information
- Right to withdraw consent for non-essential communications
- Right to ask how your data is being used
- Right to request deletion of non-medical personal data where legally permissible
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
We provide healthcare services to patients of all ages, including children. When a child is a patient, we collect and manage their medical information with the consent of a parent or legal guardian. We do not knowingly collect personal information from minors for any purpose other than providing direct medical care.
Third-Party Links
Our website may contain links to external websites such as social media pages (Facebook, Instagram, YouTube). These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before sharing any personal information.
Changes to This Policy
B Well Health Clinic may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Continued use of our services after any changes constitutes your acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable healthcare regulations. Any disputes shall be subject to the jurisdiction of courts in Ernakulam, Kerala.
Questions or Concerns?
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us.